We're here to help. Find answers to common questions or reach out to our support team.
Smolder is not an emergency service. If you or someone you know is in immediate danger, please contact emergency services.
Call 911Simply tap the fire icon on the home screen. That's it! Your friends will see that you've checked in.
Your fire will gradually fade from bright flames to dim, then to embers, and eventually go out. Friends can send you a nudge to remind you to check in.
Go to the Circle tab and tap "Add Friend" to generate an invite link. Share it with your friend, and once they accept, you'll be connected.
Trusted contacts are people outside the app (like family members) who will receive an SMS alert if you haven't checked in for an extended period. You can add them in Settings.
Go to Settings and tap "Enable away mode" to pause alerts while you're traveling, camping, or otherwise unavailable. Your trusted contacts won't be notified during this time.
Go to Settings > Delete Account. This will permanently remove all your data, including your profile, check-in history, and friend connections.
Yes. Tap on a friend's profile and select "Block" to prevent them from seeing your check-in status or sending you nudges.
Yes. Your check-in status is only visible to friends you've mutually accepted. We don't track your location, and we don't sell your data. See our Privacy Policy for details.
If you or someone you know is struggling, please reach out for help:
Call or text 988 (US) for 24/7 support
Text HOME to 741741 to connect with a crisis counselor